FREQUENTLY ASKED QUESTIONS

A simple guide to help you learn more about our products, routines, and policies. If you don’t see your question here, our team is always happy to help at support@sazsaskin.com.

What makes Sazsa Skincare products unique?

Are your products suitable for all skin types?

Are Sazsa Skincare products cruelty-free and vegan?

Do your products contain synthetic fragrances or harsh chemicals?

How should I store my Sazsa Skincare products?

How long do your products last?

ORDERS & SHIPPING QUESTIONS

How do I place an order?

Do you ship internationally?

What payment methods do you accept?

Can I cancel my order?

Do you offer exchanges?

I have entered an incorrect address. What do I do now?

Why was my payment method declined?

How can I track my order?

I just placed an order. When will it ship?

How long does shipping take?

Why isn't my tracking information updating?

What should I do if my order is delayed?

What happens if my package is lost or stolen?

What if my package says delivered but I didn't receive it?

Do you accept returns? What if there's an issue with the item?

What if I received the wrong item?

How can I get a refund?

Do you offer discounts or promotions?

I have a question that wasn't answered, how to contact your support team?