FREQUENTLY ASKED QUESTIONS
A simple guide to help you learn more about our products, routines, and policies. If you don’t see your question here, our team is always happy to help at support@sazsaskin.com.
What makes Sazsa Skincare products unique?
At Sazsa Skincare, each product is thoughtfully crafted using the purest natural ingredients inspired by the timeless beauty of Provence. We blend modern skincare science with traditional botanical care to create luxurious, effective, and sustainable formulas that nurture both skin and soul.
Are your products suitable for all skin types?
Yes! Our formulations are created to be gentle and effective for all skin types — including sensitive skin. Each ingredient is carefully chosen to provide nourishment and balance without irritation.
Are Sazsa Skincare products cruelty-free and vegan?
Absolutely. We never test on animals, and our entire collection is cruelty-free. Many of our products are also 100% vegan, crafted with plant-based ingredients and ethically sourced materials.
Do your products contain synthetic fragrances or harsh chemicals?
No. Our products are free from parabens, sulfates, silicones, and synthetic fragrances. We believe in clean, honest beauty powered by nature — with delicate, natural scents derived from essential oils.
How should I store my Sazsa Skincare products?
To maintain freshness and effectiveness, store your products in a cool, dry place away from direct sunlight. Because we use natural ingredients and minimal preservatives, proper storage helps preserve their quality.
How long do your products last?
Our products typically have a shelf life of 12–18 months. Once opened, we recommend using them within 6–12 months for the best results. Each product label includes a PAO (Period After Opening) icon for guidance.
ORDERS & SHIPPING QUESTIONS
How do I place an order?
To place an order, browse the products, add your desired items to the cart, and proceed to checkout. Enter your shipping and payment details to complete the purchase.
Do you ship internationally?
Yes, we offer international shipping depending on your location. Shipping costs and delivery times vary by location, and you can view estimated times during checkout. We take great care in eco-friendly packaging to ensure your products arrive safely.
What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express), and other secure payment options displayed at checkout.
Can I cancel my order?
Yes, you may cancel your order as long as it has not been shipped or entered the production stage. To request a cancellation, please contact us as soon as possible at support@sazsaskin.com.
Do you offer exchanges?
At this time, we do not offer exchanges or accept returns. Due to the nature of our products, all sales are final once an order has been placed.
We encourage customers to review product details carefully before purchasing. If you have any questions prior to placing an order, our support team is always happy to help.
For any concerns or questions, please contact us at support@sazsaskin.com.
I have entered an incorrect address. What do I do now?
If you provided an incorrect address, please notify us immediately at support@sazsaskin.com. If the shipment is returned due to an insufficient address, you will be liable for reshipment costs once an updated address is confirmed.
Why was my payment method declined?
Payment may be declined due to insufficient funds, incorrect card details, or bank security restrictions. Verify your information and try again or use an alternative payment method. If issues persist, contact your bank or payment provider.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number to follow your package.
I just placed an order. When will it ship?
Orders typically ship within 3-7 business days. You will receive a shipping confirmation email with tracking details once your order has been dispatched. For further assistance, please contact our support team at support@sazsaskin.com.
How long does shipping take?
Shipping times vary depending on your location and the fulfillment center. On average, domestic orders take 7-10 business days, and international orders may take 10-20 business days.
Why isn't my tracking information updating?
Tracking information can sometimes take 1-2 days to update after your order has shipped. If there are no updates after 7 business days, please contact us for assistance.
What should I do if my order is delayed?
Tracking updates can be delayed. If there are no updates for more than 10 business days, contact support@sazsaskin.com for assistance.
What happens if my package is lost or stolen?
If your package is lost in transit, contact support@sazsaskin.com. They will coordinate with the carrier to locate it or provide a replacement. However, they are not responsible for packages that are stolen after delivery.
What if my package says delivered but I didn't receive it?
If the shipping address is correct and the carrier marks the package as delivered but you haven’t received it, we are unable to offer a reshipment or refund. We recommend checking with household members, neighbors, or your local post office for more information. If the package is still missing, please contact the carrier for further assistance. For further assistance, please contact our support team at support@sazsaskin.com.
Do you accept returns? What if there's an issue with the item?
Returns are only accepted for damaged or faulty items. Contact support@sazsaskin.com within 7 days of receiving your order to initiate a return.
If you receive a defective or damaged item, contact support@brazenwellness.com within 7 days of delivery with your order number and photos of the issue. They will provide return instructions.
What if I received the wrong item?
If you receive an incorrect item, contact support@sazsaskin.com within 7 days of delivery with your order number and photos of the item received. They will arrange for the correct item to be sent or provide an appropriate resolution.
How can I get a refund?
Refunds are only available for defective or damaged items. To request a refund, notify support@sazsaskin.com within 7 days and provide photos of the issue. Once approved, the refund will be processed to the original payment method.
Do you offer discounts or promotions?
Yes! We occasionally run sales and promotions. Subscribe to our newsletter or follow us on social media for the latest deals.
I have a question that wasn't answered, how to contact your support team?
For any additional questions, contact our support team at support@sazsaskin.com.
Please note that policies and procedures may change. For the most current information, refer to shoptkdeals.com or contact our support team directly.